Training – The often overlooked aspect of Customer Service
Recognition on a national level of Customer Service in the Fire Service undoubtedly began with Chief Brunacini (Ret. Fire Chief,City of Phoenix,Arizona) and his books and lectures on the subject....
View ArticleImprovement Cycles and Their Application
In the business world there is a life cycle for every product or service that is provided. Some things are instantly outdated whereas other things take some time to reach the end of the cycle. This...
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